The IT Support Skills course provides practical, hands-on knowledge for supporting computers, users, software, networks, and common workplace technology. Learners will develop essential skills for identifying technical problems, troubleshooting issues, and providing basic IT support.
IT support plays an important role in keeping workplace technology functioning effectively. IT support staff help users resolve technical problems, maintain computer systems, install and configure software, and address common connectivity and hardware issues. This course introduces learners to essential IT support concepts and practical troubleshooting techniques. It focuses on identifying problems, applying appropriate solutions, documenting issues, and communicating effectively with users.
The course helps learners build practical technical and troubleshooting skills for workplace IT environments. Participants will develop confidence in supporting users, resolving common computer problems, maintaining basic systems, and handling everyday technical support requests.
Understand the role and responsibilities of IT support personnel.
Identify common computer components and basic hardware issues.
Understand basic operating system setup, configuration, and maintenance.
Install, configure, update, and troubleshoot common software.
Apply systematic methods to identify and resolve technical problems.
Understand basic connectivity, networks, and common connection issues.
Develop professional communication and technical support skills.
Understand basic cybersecurity, password, and data protection practices.
Participants receive a CNA Training Institute Certificate of Completion upon successful completion of the course requirements.
This course is KHDA-approved and comes with a KHDA-attested certificate upon successful completion.
The course focuses on essential IT support and troubleshooting skills.
Key information about the course at a glance.
Completion Certificate from CNA Training Institute and Certificate attested by KHDA Dubai.
The course is delivered over 4-6 weeks through instructor-led sessions, demonstrations, guided practice, troubleshooting exercises, and practical IT activities. Learners will work with common technical scenarios and practise identifying and resolving problems. Assessment may include practical troubleshooting tasks, IT support exercises, assignments, demonstrations, and knowledge-based activities.
Find quick answers to the most common questions about our courses,
enrollment process and more.
The course is suitable for beginners, students, job seekers, office staff, and learners interested in developing practical IT support skills.
No. The course is designed to introduce learners to essential IT support concepts and practical troubleshooting.
Yes. The course includes hands-on exercises and common workplace IT support scenarios.
Yes, a completion certificate from CNA Training Institute and Certificate attested by KHDA Dubai.
The course is completed over 4-6 weeks.
You will learn about computer hardware, software, operating systems, troubleshooting, basic networking, user support, and IT security.
The course provides foundational skills that can support entry-level IT support and help desk roles and further IT training.
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
Computer & Digital Technologies 
